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The rules of engagement — what you can expect from us, and what we expect from you. Plain language, no surprises.
Last updated: October 14, 2026
AWP - Automate with Priya is the trading name of SMAT Solutions Pvt Ltd, an Indian private limited company and the contracting entity for every service and digital product sold on this site. AWP - Automate with Priya is the only brand operated under this entity.
Website: automatewithpriya.com
Registered entity: SMAT Solutions Pvt Ltd
GSTIN: 36ABOCS7049B1Z4
Registered address: Uppal, Hyderabad, Telangana, India – 500039
Phone: +91 83411 28359
Contact: automatewithpriya@gmail.com
| Term | Meaning |
|---|---|
| “Services” | Consulting engagements — AI-Ready Audit, 90-Day Blueprint, Curriculum Blueprint, Competency Framework, Custom AI Agent, Priority DM |
| “Digital Products” | Playbooks, infrastructure, Systems (bundles), and other downloadable resources sold via the shop — licensed for download from My Library |
| “My Library” | Your authenticated download locker at /my-library for purchased digital products |
| “Platform” | automatewithpriya.com |
| “You” / “Client” | The person purchasing a service or digital product |
| “We” / “Us” | AWP - Automate with Priya, operated by Vishnu Priya |
| “Deliverables” | The final output of a consulting service — reports, frameworks, roadmaps, agents, etc. |
We offer two categories:
Consulting Services (₹999 — ₹69,999+)
Human-delivered, tailored engagements — from a Priority DM to a Custom AI Agent build. Each service has a defined scope, deliverables, and timeline. Services require you to complete intake questionnaires so we can tailor your deliverables.
Digital Products (₹199 — ₹4,999)
AWP Systems are waitlist-only in this release. Historical purchases remain available in My Library. Kreativish books are sold through their linked storefront.
All prices are in Indian Rupees (₹) and inclusive of applicable taxes unless otherwise stated.
| What | How | When |
|---|---|---|
| Digital Products | My Library (+ confirmation email) | Within minutes of payment after payment confirmation |
| Priority DM | 4-hour response (Mon–Sat, 10AM–8PM IST) after question submission during business hours | |
| AI-Ready L&D Audit | Instant on-screen report + email (PDF) | Instant after questionnaire submission |
| Competency Benchmark Audit | Email (benchmark report + CHRO deck) | 7 business days after all member assessments and the strategy call are complete |
| 90-Day AI Blueprint | Email (PDF + roadmap) | 5–7 business days after the 60-min strategy call |
| Curriculum Blueprint | Email (comprehensive doc) | 5 business days after the 90-min co-design session |
| Custom Competency Framework | Email (framework doc + calibration guide) | 7 business days after the co-design session |
| Custom AI Agent | Deployed in your stack + documented | 2–6 weeks depending on scope after scope sign-off |
Digital delivery is complete when the title is Ready in My Library (or when we email that it is Ready). Service delivery is complete when the deliverable email is sent or the agreed channel shows delivered. Check spam/promotions. Re-download from My Library within your licence limits.
| Category | Refund Policy |
|---|---|
| Services — before work begins | Full refund if you cancel before submitting the intake questionnaire (or before kickoff where no questionnaire applies). |
| Services — delivery missed | Full refund if your deliverable is not in your inbox within the turnaround stated above. |
| Services — after delivery | No refund once the deliverable has been sent — it is intellectual property you now hold. Partial refunds are at our discretion based on work completed. |
| Digital products (playbooks, infrastructure, systems) | 7-day refund if a file is inaccessible, corrupt, or not as described, provided the title has been downloaded at most once. More than one download (or redistribution) voids the window. Reply to the purchase email with your order ID; an approved refund revokes My Library access for that order. |
| Strategic Advisory Retainer | Three-month initial commitment, then cancellation with 30 days’ notice. 50% outcome refund under agreed written terms. The signed SOW defines the fee base, measurable milestones, client dependencies and review period before payment. Ownership of custom deliverables, pre-existing materials and third-party licences is agreed in the signed engagement terms. |
| Enterprise engagements (retainer, intensives, custom agents) | Governed by the signed Master Service Agreement, which may define outcome-based remedies in addition to the rows above. Where the MSA and this table differ, the MSA governs. |
| Free products (THRIVE Framework) | Not applicable. |
To request a refund, email automatewithpriya@gmail.com with your order ID. We respond to every refund request within 48 hours. Approved refunds are processed within 7–10 business days via the original payment method or UPI.
The System A licence governs its creator seats and finished-work permissions, and takes precedence over general personal-use or sharing restrictions for those permissions. It allows customised client and learner outputs. Reusable kit files, prompts, guides, examples and account access cannot be circulated or resold. Removing access stops future downloads; downloaded editable files cannot be made copy-proof.
By using our platform and purchasing our services or products, you agree to:
Your personal data is handled in accordance with our Privacy Policy, which describes our processing, your choices and how to raise a privacy request. Applicable obligations and their commencement dates are reviewed as implementation develops.
In short: we collect only what we need, never sell your data, and you can request access, correction, or deletion at any time. Full details are in the Privacy Policy.
Nothing in these terms restricts your right to approach the Consumer Disputes Redressal Commission under the Consumer Protection Act 2019.
We may update these terms to reflect changes in our services, pricing, or legal requirements. Material changes will be communicated via email to active clients. Continued use of the platform after changes constitutes acceptance of the updated terms. The “Last Updated” date at the top indicates when these terms were last revised.
Name: Vishnu Priya
Role: Founder & Grievance Officer
Email: automatewithpriya@gmail.com
Response time: Within 48 hours
Resolution time: Within 30 days
Still not resolved? You have the right to approach the Consumer Disputes Redressal Commission or the Data Protection Board of India.
